DIRECT BILLING PROCESS AT TNH’S HOSPITAL

In order to improve service’s quality, give customers peace of mind when they face risks or financial burdens and have the most timely support, TNH deploys the Direct Billing service:

* Currently, TNH is a reliable partner of OVER 30 INSURANCE COMPANIES.

Customers who perform the Direct Billing at TNH, can benefit from these services:

– Simple and fast procedure.

– Our hospital always willing to support in making records and advising, timely solving problems and questions.

– The medical service process of closed and qualified.

– Conscientious attitude of welcoming, caring and giving advices.

* Necessary documents for Direct Billing’s procedure:

– Guarantee Insurance card (hard card/electronic card).

– ID card or passport (for children under 18, required the child’s birth certificate, ID card of the guardian).

* DIRECT BILLING’S PROCESS AT TNH:

– Outpatient treatment guarantee:

Step 1: Clients present their Health Insurance card, Guarantee Insurance card and identity papers at the check-in counter.

Step 2: Hospital will check the Guarantee Insurance card information of the clients to ensure if they have the right to be guaranteed directly at the hospital? Notify the clients about their direct guarantee benefits.

Step 3: Clients register and take the medical examination and treatment according to their medical condition or needs.

Step 4:

+ Client is directly guaranteed: The hospital synthesizes the dossiers, sends it to the insurance company and informs the client about the actual guarantee fee through the insurance company’s guarantee confirmation.

+ Client is not directly guaranteed but they have outpatient benefits: Hospital supports and guides the client to issue invoices and necessary documents to the Insurance Company in order to be paid later.

Step 5: Instruct client to sign documents related to payment and insurance, guide them to pay for fees that incurred outside the guarantee (if any).

– Inpatient treatment guarantee:

Step 1: Clients present their Health Insurance card, Guarantee Insurance card and identity papers at the check-in counter.

Step 2: Hospital will check the information of client’s Guarantee Insurance card to ensure if they have the right to be guaranteed directly at the hospital? Notify the clients about their direct guarantee benefits.

Step 3: Client is examined and treated according to their medical condition or needs.

Step 4: Hospital completes the patient’s medical record and estimates the patient’s treatment costs. Prepare the proposed letter of guarantee to the insurance company. After receiving the confirmation of the insurance company, hospital notify the client about the fee and time of guarantee.

Step 5: At the end of the treatment, Hospital completes the patient’s medical record and estimates the patient’s treatment costs, make a request to guarantee the final treatment costs and sends it to the Insurance company.

Step 6: Pay the fees:

+ Patient is directly guaranteed at hospital: Instruct client to sign documents related to payment and insurance, guide them to pay for fees that incurred outside the guarantee (if any).

+ Patient is not directly guaranteed at hospital: Instruct client to pay the entire treatment cost and guide the client to issue the red invoice and necessary documents to the insurance company to be paid later (if the client has needs).

* Note:

– Hospital will collect advanced fees according to the hospital’s regulation in the following cases:

+ In case that client is hospitalized within 24 hours, but has not presented enough guarantee documents.

+ In case that the client’s direct guarantee benefits have not been determined (internal/surgery/dental/maternity/accident, …).

+ The client presents the insurance guarantee card in the process of examining at hospital.

– For the patient that paid the advanced fees, after having the guarantee confirmation of the insurance company, except for the expenses incurred outside the guarantee, hospital will return the remaining fees to the customer.

* Reception time: Office hours from Mondays to Fridays.

– Summer time: Morning: 7:00a.m – 11:30a.m; Afternoon: 13:30p.m – 17:00p.m.

– Winter time: Morning: 7:30a.m – 12:00a.m; Afternoon: 13:30p.m – 17:00p.m.

(Saturdays and Sundays for inpatients).

* For more information, please contact:

Hotline: 1900 8035

Fanpage: Bệnh viện Quốc tế Thái Nguyên & Bệnh viện Đa khoa Yên Bình Thái Nguyên

Website: tnh.com.vn

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