Book an appointmentInformation security policy
TNH HOSPITAL GROUP JOINT STOCK COMPANY
Thank you for visiting and using the website and online services provided by TNH Hospital Group Joint Stock Company (“TNH”).This Privacy Policy regulates how TNH collects, manages, uses and protects personal information of visitors when using TNH’s Website.By continuing to use the Website, you confirm that you have read and agree to the entire content of this Privacy Policy.
1. Commitment to information security
- TNH respects and commits to protecting all personal information you provide while using the Website.
- TNH applies appropriate technical and managerial measures to protect information from unauthorized access, misuse, disclosure, modification or destruction.
- Although TNH makes every effort to maintain security, no system can be guaranteed to be completely secure. TNH is not responsible for unauthorized access incidents beyond TNH's reasonable control.
2. Scope of information collected
TNH may collect the following types of information:
- Personal information provided by you: full name, phone number, email, contact address, information for appointment booking.
- Technical information: IP address, access device, browser, access time, history of activities on the Website.
- Information you submit via contact forms, feedback, service registration or online consultation.
- TNH does not collect sensitive information such as passwords, bank card numbers, OTP codes
3. Purpose of information use
TNH uses your information to:
- Support appointment scheduling, reception, customer care and providing related services.
- Provide notice of appointments, service changes, or instructions related to medical treatment.
- Improve website quality, enhance user experience and develop new services.
- Ensure system security, prevent fraud and serve technical operational purposes.
- Send news, recommendations or communications with your consent.
- Comply with information requests as prescribed by competent State agencies.
4. Sharing information with third parties
TNH only shares your personal information in the following cases:
- With member units or medical facilities under TNH to serve examination, treatment and customer care activities.
- With partners providing technical, technological, and system maintenance services – and these partners are obliged to comply with TNH's security regulations.
- At the request of competent State agencies on security - order, health or inspection and examination according to law.
- In an emergency to protect your health and life according to the law.
TNH absolutely does not buy, sell or exchange personal information of visitors in any form.
5. Cookies and Tracking Technology
- TNH uses Cookies to store access information, helping to optimize page loading speed and improve user experience.
- You can customize or disable Cookies on your browser. Disabling Cookies may affect some functions of the Website.
6. Links to Third Party Websites
TNH's website may contain links to other websites. This privacy policy does not apply to those websites.
You should refer to the privacy policies of the linked websites when accessing them.
7. Share information on social networks
If you use the function to share content from the TNH Website on social networks, information may be collected and processed by third-party platforms.
TNH does not control the collection and processing of data by these platforms.
8. Options to receive or decline information
TNH only sends promotional emails or messages with your consent.
You can choose to stop receiving notifications by:
- Click “unsubscribe” in the TNH email; or
- Please notify customer service to stop sending.
9. Rights of data subjects
You have the right to:
- Request TNH to provide information about the processing of your personal data.
- Request to correct or update inaccurate information.
- Request deletion of personal information to the extent permitted by law.
- Withdraw consent to TNH's use of personal data (except where retention is required by law).
TNH will resolve your request within the appropriate time limit as prescribed by law.
10. Information storage time
TNH stores personal information:
- For as long as necessary to carry out the purpose for which it was collected;
- According to the mandatory medical record retention period in the field of medical examination and treatment;
- Or as required by law.
11. Security of medical data
Due to the nature of medical examination and treatment, TNH implements the following measures:
- Store medical records according to regulations of the Ministry of Health.
- Only authorized personnel have access to the data.
- Encrypt, authorize, and log medical data access.
- Periodically check and evaluate information security system.
12. Amendments and Updates to the Privacy Policy
TNH reserves the right to modify and update this Privacy Policy as needed.
The updated version will be posted on the Website, along with the effective date. Continued use of the Website after the date of publication of the update means you agree to the modified content.